ITIL Certification Training Courses Malaysia

About ITIL Certification

ITIL is a library of best practices for managing IT services and improving IT support and service levels. One of the main goals of ITIL is to ensure that IT services align with business objectives, even as business objectives change.

The IT Infrastructure Library (ITIL) is sometimes referred to as the ITIL foundation or the ITIL framework. Regardless of the language used to describe it, ITIL refers to the set of guiding principles IT service professionals use to standardize their processes. The article below answers the question “What is ITIL?” before examining its processes and why they are important to the IT industry.